Refund Policy
Your satisfaction is our priority in every order
Last updated: September 2026
1. General Policy
Due to the nature of food products, orders cannot be refunded after receipt except in specific cases related to product quality or an order error.
2. Refund or Replacement Cases
Customers are entitled to request a replacement or refund if they receive an order that does not match the specifications, has a clear quality or cleanliness issue, or is missing items.
3. How to Submit a Refund Request
Please contact the branch the order was placed from directly by phone or WhatsApp within two hours of receiving the order, attaching a photo showing the issue if possible to speed up processing.
4. Processing Time
Refund requests are reviewed and responded to as soon as possible, usually within the same day the request is submitted.
5. Exceptions
The refund policy does not cover orders that have been largely consumed, orders reported long after receipt, or a change of mind after the order has been confirmed.